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The fundamental element to both was remote desktop access," says Pattani.James Pearce, Leicestershire Constabulary information systems analyst, says the IT team had to translate the business case and user requirements into a successful delivery project."There are also a huge number of standard or bespoke reports, which form the main output of our work, but Right Now provides accurate data that we can track, deal with and respond to in a very short time," he adds."We know who each customer is, when we spoke to them and what the resolution to their contact was." CASE STUDY 4 Unified communications software: Midlands Mental Health Trust unifies communications Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) wanted to reduce staff dependence on pagers and radios by creating a communications platform that could easily integrate new technologies.Pattani says this has reduced the amount of time they spend at the police station by 35%.There are further plans to deliver over 300 more data terminals according to role-specific responsibilities in the near future."We made the business case not by how much we would save, but against how much it would cost us in patching, downtime and solving other such problems if we did not do this," Curry says.
Parkinson says that because it is fully hosted it is easier to manage the Saa S model in terms of long-term costs, and the process of upgrading the CRM software - which the retailer is about to do again - was easier compared with traditional, on-premise systems.But unlike other growing businesses it had more reason to look for "green" products when it began to experience space, cooling and power problems, on top of regular electricity "brown-outs" in the area.Jon Curry, head of IT at The Eden Project, says that as far as energy consumption is concerned, the IT team is "always trying to do the right thing".It has achieved some easy wins by factoring the energy performance of equipment and IT suppliers' green credentials into the procurement process.
He says server virtualisation offered a potential solution to the disaster recovery challenges posed by its growth and power issues, that would also support the core environmental remit of the popular Cornwall botanical visitor attraction.
"We have UPS [uninterruptible power supply] units on site, but the vast majority of our server estate is due to be replaced within the next three years," Curry says.