Sophos antivirus configure updating greyed out


07-Jan-2020 06:05

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If the shield looks different, such as shown in the following picture, please refer to the Frequently Asked Questions (FAQ) web page for explanations and possible solutions.Sophos generally pops up status messages from the shield to alert you to problems, as well as to confirm that Sophos is running properly.Once you have started the installation please be patient and wait for it to complete (this may take several minutes). To begin with you will see the following screen while the program is installed: If the installation has failed for any reason the shield will be red.If this happens please refer to the Frequently Asked Questions (FAQ) web page for information on how to find out what the problem is.See the Keeping Sophos up to date section below for more information on auto-updating.Once installed Sophos should automatically check files that you open for viruses.

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If your Internet connection is working correctly and the update fails, refer to the Frequently Asked Questions (FAQ) for some possible reasons and solutions.

At this point you will see an installation progress screen.

While Sophos is updating the Sophos shield near the clock may disappear for a short time.

From this point on Sophos will try to update itself automatically every hour.

You won't see the downloading screen during these automatic updates.

You may need to click on it or find the downloaded file and double-click on it.